and Linguistic Competence Policy Assessment (CLCPA)
The CLCPA is designed to examine cultural and linguistic competence in four
dimensions: values, policy, structure, and practice. Within these four dimensions,
the CLCPA assesses Knowledge of Diverse Communities, Organizational Philosophy,
Personal Involvement in Diverse Communities, Resources and Linkages, Human Resources,
Clinical Practice, and Engagement of Diverse Communities.
is designed as a self-assessment instrument and requires approximately
30 minutes to complete. Most items use a four-point Likert
scale (e.g., from
Never to Often). The instrument can be administered to all agency
has a demographic form that elicits information such as job
level, previous training in cultural and linguistic competence,
and racial and ethnic affiliation. The form can be modified
to include information pertinent to an individual health center.
document (PDF; 1.1 MB) |
downloading PDFs? (see bottom of page)
Guide for Using the CLCPA Instrument
This 43 page
guide provides practical, step-by-step instructions on how
to conduct an organizational self-assessment process using
CLCPA. It includes a description of the instrument, a 4-phase
checklist for conducting cultural and linguistic competence
organizational self-assessment, definitions and a resource
list, a sample consent form for focus groups, and a sample
focus group protocol.
Document (PDF; 197 KB) | Provide
downloading PDFs? (see
bottom of page)
include demographic data, plan development, human resources,
clinical practice, budget allocation, the role of the planning
process, creating an internal management structure for the
process, identifying fiscal and personnel resources, identifying
collaborating partners and engaging community members in the
process, planning and conducting consumer focus groups, developing
guidelines for data analysis and report development, and developing
suggested best practices for disseminating the results of the
materials and content contained on the National
Center for Cultural Competence’s Web site
are copyrighted and are protected by Georgetown
University's copyright policies.
is granted to use the material for
non-commercial purposes if:
material is not to be altered and
credit is given to the authors and to the National
Center for Cultural Competence.
is required if the material is to
in any way
in broad distribution.
request permission and for more information,
If you would
like to engage the services of the NCCC in using an online
version of the CLCPA with members of your agency or organization, please contact
problems viewing/downloading pdfs?
make sure that your computer has the latest version of Adobe
Reader software and that it is configured for your web browser.
a pdf, right-click (Windows) or hold the option
key (Apple) while clicking on the link, choose Save
Target As from the dialog box (Download Link to Disk for
Apple). Select a location on your hard drive, and then click
save. The pdf should download to your computer.
the latest version of Adobe Reader, click the image below.